Shipping & Returns

Shipping

• Free shipping on qualifying orders
• Shipping is quoted per order and confirmed before dispatch; large sheets ship by LTL freight
• Most orders ship within 1–2 business days
• Tracking information provided via email when shipped
• Currently shipping to continental US only

Returns

• 30-day money-back guarantee on uninstalled panels in original packaging
• Damaged panels: Contact us within 48 hours of delivery for free replacement
• Sample boxes are non-returnable; sample terms and any order credit are being finalised — ask us for current details
• Return shipping is the responsibility of the customer unless the item is defective

Warranty

All CYC Acoustic panels come with a 5-year manufacturer warranty against defects in materials and workmanship.